Already the third-largest city in the United Kingdom and still growing fast, Leeds relies on its City Council for services from housing and education to waste collection and disposal. To ensure optimal quality and efficiency for the IT services that power these programs, the Leeds City Council transformed its IT processes and the software that supports them. ITSM in the cloud provided the fastest, most economical path to achieving this transformation.
Remedy OnDemand gives Leeds the field-proven enterprise service management capabilities of BMC Remedy Service Management plus the maintenance-free agility, security, and performance provided by the cloud. The IT group tapped the power of Remedy OnDemand to align processes with IT Infrastructure Library (ITIL) guidelines, resulting in higher efficiency and lower costs.
With the Remedy OnDemand SaaS model, IT enjoys comprehensive ITSM functionality without large capital outlays, long implementation cycles, or the burden of managing and maintaining the solution in house.
“Remedy OnDemand was our first cloud solution within IT. It has helped us experience firsthand what the cloud can offer, and that has helped us in defining our cloud strategy.”— Mark Harrison, Senior Strategic Services Officer, Leeds City Council