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BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments. 

Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC Helix Innovation Suite, our cloud-native application development platform

BMC Helix provides choice and flexibility for your enterprise

Deliver predictive ITSM across multi-cloud environments

With BMC Helix Remedy you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
Start a Free Trial Learn more about BMC Helix Remedy

Deliver intelligent, omni-channel self-service experiences

With BMC Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services
Learn more about BMC Helix Digital Workplace

Get visibility into hardware, software, and service dependencies across environments with cloud-native discovery and dependency mapping

With BMC Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
Start a free trial Learn more about BMC Helix Discovery

Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)

With BMC Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
Explore BMC Helix Business Workflows
“Payback from moving to [BMC] Helix Remedy was immediate…upgrades are now transparent and painless.” — Manuel Araque, Chief of IT Infrastructure and Services, OCASO

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

BMC Helix Platform

Foundation services offered as part of every BMC Helix solution

Getting started with BMC Helix is easy