icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487
EMA: Remedyforce Unifies IT and Business Performance at a Major Retail Services Provider
ROI case study: Remedyforce unifies IT and business and returns more than $700,00 in savings

See why a major retailer switched to Remedyforce in this case study from Enterprise Marketing Associates.

Download EMA report  ›

Self-Service and Service Catalog

Intuitive portal for employees to resolve their own issues. Users can submit new service requests, search for solutions to common problems in a vast knowledge base, and view the status of previously submitted incidents. People can easily request new business services from the service catalog. Automate the review and approval of requests to maximize service quality and efficiency. Includes access to self-service via mobile devices.

Self-Service
Knowledge Management

Knowledge Management

Helps customers and agents search and resolve common help desk issues with ITIL® knowledge management processes and best practices. Reduces training requirements for new IT staff and saves time troubleshooting known issues. Includes the publishing, review, approval, and retirement process for knowledgebase articles available to constituents.

Service Level Management, Dashboards, and Reporting & Analytics

Out-of-the-box and customizable reports and dashboards provide instant visual display of key performance indicators across a range of process, performance, and workload measurements. Supports continuous service improvement through effective and timely reporting.

Service Level Management
Incident and Problem Management

Incident and Problem Management

A best-practice approach to the management of incidents, problems, service requests, and tasks. Combined with Smartviews, the relevant data for any record is displayed in a visual format, making it easy to access all related information to fulfil a request. See which tasks are open, pending, or closed and get details about the record's approval process and other ITIL® processes. Improve customer satisfaction and resolution rates while reducing costs.

Configuration Management

Integrated asset inventory maintains accurate asset information in the Remedyforce Configuration Management Database (CMDB), providing visibility into root cause and impact analysis. See configuration data, including relationships between configuration items, in a topographical view. Includes the ability to detect collisions and analyze impact.

Configuration Management
Asset Management

Asset Management

Manages assets throughout their lifecycle working in concert with configuration management and the CMDB to differentiate and consolidate across these overlapping disciplines.

Agentless Discovery and Client Management

Automate the population of the CMDB, using agentless discovery included at no additional cost. With agentless discovery, install agents (or scanners) on at least one device in your network, then scan your network and send device information to the Remedyforce CMDB. Extend the use with BMC Client Management, which offers remote control, patch management, deployment management, reboot, and more.

Client Management
Multi-Cloud Data Center Discovery

Multi-Cloud Data Center Discovery

Discover components, cloud instances, and relationships with integration to Discovery for Multi-Cloud.

Change and Release Management

Change management tracks, controls, and reports on the process of IT change management, with workflow based on your requirements. Minimize risk through effective process enforcement and approval automation. Release management controls the processes for planning, scheduling, and controlling the build, test, and deployment of releases and new functionality while protecting the integrity of existing services.

Client Management
Mobile Apps for IT and Business

Mobile Apps for IT and Business

Support the needs of IT and business users on the go. IT agents can perform virtually any task from their mobile device, leveraging the Salesforce Mobile platform. The Remedyforce mobile app for the business provides full self-service functionality from any mobile device.

Collaboration via Chatter and Chat

Collaborate, solve incidents, submit approvals, and crowd source information via a Chatter post or via a chat session.

Collaboration via Chatter and Chat
Smart Practices

IT Best Practices and Smart Practices

Out-of-the-box access to industry and ITIL® best practices reduces training, speeds resolution, mitigates risk, and improves governance. Proven Smart Practices are can be quickly implemented without having to reinvent the wheel. Choose from: Smart Practices (IT-focused requests such as VPN access or desktop software); HR Smart Practices (HR-focused requests such as benefits questions or employee on-boarding); and Facilities Smart Practices (Facilities-focused requests such as setting up a new office or audio visual needs).

Getting started with Remedyforce is easy