Understanding Approvals for SRM and Change

Education Services’ Chetan Bhakari will review approvals and approvers for BMC IT Service Management (ITSM). He reviews the 3 processes in the Approval Process Configuration including ad hoc, management chain and level (approval mapping form). Chetan will also review the phases of approval in change management, release management, service request definition (SRD) and service request management (SRM).

Additional Resources