- BMC Consulting Services
- BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation.
As enterprises seek to focus on their digital transformation strategies, they have to streamline and simplify their IT operations, increase user satisfaction and service quality while reducing IT operating costs. In most cases this means looking to a managed service model and partner. In fact, implementing an applications managed service strategy may help increase efficiency and reduce in-house IT costs.
BMC’s Applications Managed Service provides you with application operations and administration capabilities for your BMC products. This service assists reducing the need to hire, train, and retain expensive in-house resources for day-to-day operational activities, allowing you to focus on achieving your business objectives and delivering strategic IT projects.
BMC’s Applications Managed Service is built on a standard onshore/offshore model, fixed fee over 1 to 3 years, and tailored to suit your business hours. The structured service includes due diligence and transition phases, ranging from 2 - 8 weeks depending on complexity, after which the BMC team takes full accountability for the service delivery within agreed SLAs.
BMC will become the “single throat to choke” for the Applications Managed Service, with the onshore Service Delivery Manager backed up by a team who will become part of your extended specialist support eco-system, delivering the service based on ITIL® best practices and in a fully transparent and proactive manner. The team consists of a dedicated pool of certified professionals who live and breathe our products, and subscribing to our service offers you several advantages.
The focus is on our own products
We're co-located with Support and R&D
We help you exploit product capabilities and enhance service quality