Predictive, intelligent service management across multi-cloud environments
Cognitive ITSM embeds technologies like AI and machine learning into every step of service delivery to increase productivity, accuracy, and speed while reducing costs. It replaces manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users.
BMC Helix ITSM provides:
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with tools like Jira to support a DevOps culture
- Easier upgrades through cloud-delivery mode
- ITIL® aligned processes, best practice reports, and KPIs out of the box